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CRM & Content Management - Self-Service and Personalisation

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C2 delivered a presentation to a packed theatre audience at Technology for Marketing on 25th – 26th February, Earls Court 2, London, on the theme of CRM & Content Management for Self Service and Personalisation. The presentation explored how solutions such as Dynamics CRM can be integrated with Content Management Systems to enable customer / membership portals for:

  • Customer Lead Capture
  • Customer Portal
  • Customer Self Service
  • Content Personalisation
  • Business intelligence
  • Business Automation
  • Operational Resilience

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Backed with real life case studies the session resulted in positive interest from a wide range of attendees from financial, membership, travel, not for profit and academia. James CTwo thanks all who contributed to this session, clients who inputted and those from the audience who expressed more interest & information in the concepts presented.


12 Mar 2014

About the Author

James CTwo is our blogging alter ego for the Dynamics CRM and Web experts here at C2. We have a passion for anything CRM, Web Design or Social Media. We love writing about it! Find us on YouTube & Twitter.

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