Tablet & Smartphone Data Capture - Integrating with Dynamics CRM

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While Microsoft Dynamics CRM 2013 can interoperate with Smartphone and Mobile devices there are occasions when mobile data capture requirements need to be more sophisticated and requires a mobile app to  integrate with Dynamics CRM. Rather than look to design and build an application using a device’s native UI framework (e.g. iOS), which could prove costly to achieve across multiple devices and operating systems, we would recommend that a framework based on PhoneGap – recently acquired by Adobe – is considered.

PhoneGap is a mobile development framework that enables software developers to build applications for mobile devices using JavaScript, HTML5 and CSS3. Such an application would be considered hybrid, meaning that they are neither truly native (because all layout rendering is done via web views instead of the platform's native UI framework) nor purely web-based (because they are not just web apps, but are packaged as apps for distribution and have access to native device APIs). The PhoneGap technology represents open source software and as such there are no licensing implications. Using this framework C2 can design and develop tablet & smartphone apps to support a wide range of mobile Functionality.

For example, the PhoneGap framework allows us to design and develop a series of multipart forms, with conditional logic, data selection lists, free text fields and enables pictures and dictation to also be taken & captured. The solution can be designed for online & offline use and to import & export with Microsoft Dynamics CRM 2013.

The Phonegap API also allows access to device features such as the accelerometer, compass, contacts, file system, geolocation etc. so essentially it can do anything that a native app can do.

21 Mar 2014

About the Author

James CTwo is our blogging alter ego for the Dynamics CRM and Web experts here at C2. We have a passion for anything CRM, Web Design or Social Media. We love writing about it! Find us on YouTube & Twitter.

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