Voice Of The Customer

Distributing membership surveys through Microsoft Dynamics CRM - Voice of the customer

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Following on from our previous blog “Creating Surveys with Dynamics CRM Voice of the Customer” we discussed the creation of surveys using the Dynamics CRM Voice of the Customer application. In this blog we continue with the next stage and look at how we distribute customer surveys by creating an email template and a business workflow process within Dynamics CRM that is aimed towards a membership audience.

The following video demonstrates how to distribute a membership survey through Microsoft Dynamics CRM.

These survey can also be included in newsletters using email marketing platforms such as as eMessenger (or MailChimp, Dotmailer etc.). More information about eMessenger is available from our previous blog “eMessenger – Full Email Marketing with Dynamics CRM”.

Contact Us today for more information on Voice of the Customer and how to distribute surveys through email templates and 3rd party email applications within Microsoft Dynamics CRM, alternatively you can visit C2’s Video Tutorial page.


24 Oct 2016

About the Author

James CTwo is our blogging alter ego for the Dynamics CRM and Web experts here at C2. We have a passion for anything CRM, Web Design or Social Media. We love writing about it! Find us on YouTube & Twitter.

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