Dynamics CRM Case Management

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Microsoft Dynamics CRM improves its Case Management capability. C2 has implemented a number of case management solutions using Dynamics CRM and the latest functionality just keeps moving the capability on.

This short video featuring Beth Steinke, shows you around improvements to Case Management in Microsoft Dynamics CRM, including using SLAs and entitlements to ensure timely support, tracking related issues using parent and child cases, and reducing redundancy in the system through case merging.

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11 Aug 2014

About the Author

James CTwo is our blogging alter ego for the Dynamics CRM and Web experts here at C2. We have a passion for anything CRM, Web Design or Social Media. We love writing about it! Find us on YouTube & Twitter.

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