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Microsoft aims to help companies take a more proactive approach to field service management, which is why Microsoft recently acquired the field-service software provider – FieldOne, see www.fieldone.com. In this critical area, FieldOne really stands out for providing customer service management and scheduling tools. They have the baseline functionality that organisations need to help drive a more effective field service operation to their customers. Prior to the acquisition FieldOne was already a leading provider of end-to-end solutions that enable businesses to reduce costs, drive revenue and deliver great customer service.
FieldOne provides businesses with a comprehensive modern field service solution that delivers a full set of capabilities which include:
- Work order management
- Automated and manual scheduling
- Asset management
- Inventory management
- Procurement management
- Workflow capabilities
- Mobile collaboration
FieldOne fits perfectly with Dynamics CRM as it was designed from the ground up to work with Dynamics CRM and increases the customer service capabilities available within the platform. FieldOne also works well with other Microsoft products such as Office 365 and SharePoint, and also has cross-platform capabilities meaning it can work on mobile and tablet devices which is vital in field service management.
Field One is provided at no additional cost with the Professional Subscription of Dynamics CRM Online, and also includes a version of the Resco Mobile CRM app for all of the leading mobile platforms. This mobile capability ensures the field engineers can access and update CRM data from any location.
Watch this short video to see how FieldOne solution empowers an electronic security system company in North America.
Contact Us for more information on FieldOne with Microsoft Dynamics CRM, if you would like to try out Dynamics CRM, we offer a 30 day free trial.