Customer Service

Microsoft Dynamics 365 for Customer Service

Customer loyalty must be won, you need to be easy to deal with, and you need to be responsive. Customer Service agents also need the knowledge to deliver a fast, accurate, and consistent service.

Dynamics 365 for Customer Service gives you the capability to be proactive, and it has a customer service application with intelligence built in. It features Enterprise Case Management, Interactive Service Hub, Unified Service Desk, SLA's and Entitlements:   

  • Tailor customer service processes to optimise service and manage complaints
  • Understand customers’ case histories, preferences and feedback 
  • Provide guidance on entitlements and service-level agreements 
  • Embrace self-service portals for customer convenience 
  • Offer knowledge base articles to supply, timely, consistent, and best practise response 
  • Set goals and targets, to measure customer service performance

C2 can configure a customised customer service solution that improves customer retention strategy. We can deploy an easy to use customer self-service Portal designed specifically for your business which enables quicker resolution, and minimises customer agent handling.

Contact Us now to understand how Dynamics 365 for Customer Service can improve customer satisfaction, customer loyalty, and revenue protection.

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